While we believe we are rational and objective, a significant proportion of human resources decisions are made outside of our own awareness…
What can be done?
throughout the whole project, generate buy-in from management and raise awareness for the impact of the unconscious workings of the mind on decision making
map and analyze corporate processes to surface elements that can trigger decision-making errors
design an updated process to best allow leveraging all talents.
Such a process needs to best integrate the impact of System 1 to foster more objective decision making. In most organizations, we have put in place a new process structure, ie with more effective flows of information, updated documents reducing the impact of unconscious bias, and a new set of decision making criteria, more objective but also better aligned with corporate strategy and value drivers. The roll out of the new system often includes a new HR IT system and is coupled with training sessions including bias awareness modules.